The culture surrounding the dining experience of restaurants and food establishments goes beyond variety and flavor as customers are looking for more compelling services that are out of the ordinary. The two broad classifications for restaurants are casual dining and fine dining. Understanding what your customer base is looking for plays a crucial role in the success of any restaurant or food establishments. Restaurants that offer the best experience not only allow their customers to enjoy the food but also to share their experiences with friends and family. In this article, we will be looking at the major differences between casual dining and fine dining.
What is Casual Dining?
Casual dining is where food is moderately priced and is served to customers in a casual atmosphere. Such restaurants can either offer a table service or buffet style and their menu may include popular dishes that are relatively affordable. Unlike fine dining, casual dining tends to be faster-paced since customers are served food in a very short time upon requesting an order. You will be sitting in a comfortable laid-back dining atmosphere probably with televisions in the dining or bar area. Casual dining is more common with families and the younger age groups and tends to have a sizeable number of repeat customer base compared to fine dining.
What is Fine Dining?
Just as the name suggests, fine dining offers the very best foods, atmosphere, and guest experience compared to casual dining restaurants. The food is highly priced and it focuses on quality rather than quantity. Some people choose fine dining restaurants because the food should not disappoint in either quality or selection. It offers unique items on the menu that you would not find at any other restaurant. The customer service is much more attentive to customer requests at a fine dining restaurant and is always apologetic for any slight problem that may make their customers uncomfortable. Fine dining is more common with corporate meetings, dating couples, and people with high social status.
Major Differences between Casual Dining and Fine Dining
Casual dining is more affordable than fine dining when it comes to price. Although both types of restaurants may serve good quality and tasty meals, the type of presentation is what sets their prices apart. The food presentation in fine dining looks more luxurious as well as the appearance of the staff. Guests may also be served in three courses or more, which are usually factored in the overall cost. In casual dining, customers are served exactly what they have asked for which is cheaper because the food may fall into several categories.
Fine dining can feature a wide variety of cuisine from organic, to ethnic, local fare. The type of music that plays subtly in the background usually reflects the theme of the restaurant. Some of the popular selections include jazz standards for something modern and classical music for a traditional room. Fine dining gives attention to details including how waiters are dressed, the type of cutlery and tableware used, and the overall feeling of the space. The setup of casual dining is adjustable depending on the visitors as it is often seen as an escape from busy routines or work schedule. Not everyone pays much attention to the setup of casual dining as long as they feel comfortable and relaxed while enjoying their food.
In most cases, casual dining restaurants are relatively bigger than fine dining restaurants because they often accommodate many people at a time. They offer both indoor and outdoor space for dining so that customers can always decide for themselves on where to enjoy their food. Fine dining restaurants mostly have an indoor space for their guests. Since this type of restaurant is highly priced, it is quite rare for them to serve a large number of customers at a time. Because of this reason, they only set up tables for guests and can always adjust whenever they have an influx of customers.
- Customer Service
Customer service in fine dining restaurants goes well beyond taking customer orders and serving food. They may escort their guests to the table, restrooms, replace linen napkins, and even explain menu items without taking notes. They are often well dressed and are much more attentive to the needs of the customer compared to casual dining restaurants.
In reality, the difference between casual dining and fine dining lies in their prices and ambiance as they determine guest experience and satisfaction. Although both of them may serve good quality food to their customers, fine dining restaurants offer the best food presentation and guest experience because of the quality of service offered, and the luxurious setting of the dining area.